ABOUT
Kmora Simbeatik is a customer experience consultancy focused on helping companies evoke exceptional experiences. We believe that exceptional experiences are a necessity. The way we achieve exceptional experiences is by firstly understanding the customers’ journey and then surpassing their expectations. Our customer insights will assist your company to eliminate the customer service gap.
WHY – We believe that exceptional experiences is a necessity.
HOW – The way we achieve exceptional experiences is by understanding your customer’s journey and surpassing expectations.
WHAT – Our customer insight assist companies to eliminate the customer service gap.
Keziah Hicks
Customer Experience Consultant
“I am the Customer Experience Consultant at Kmora Simbeatik.
I have over ten years of experience in the customer service industry, an AAS in Tourism Management, Diplomas in Customer Service & Service Management, Certificates in Quality Management, Designing a Service, CRM and in Entrepreneurial Development: Passion to Profit. I not only understand the important role customer service plays in the overall profit of an organization but my passion resides in helping companies achieve exceptional experiences for their customers. I’m best at helping companies understand their customers’ journeys and identifying customer service gaps, having spent years doing research on the levels of interest in customer service in our twin islands.
We at Kmora Simbeatik are always on the lookout for businesses in the service industry who are interested in being not just customer focused but increasing customer loyalty and retention rates for their business. Some of the specialty tools we utilize when helping various organizations are customer journey mapping, service blueprints and mystery shopping, just to name a few. When I’m not helping businesses improve their customer experience, you can find me on my couch watching Doctor Who or every Disney Princess movie ever made with my daughter.
Want to work together? I’d love to hear from you.”
Ayannah Hicks
H.R. Consultant
I am a Human Resource and Administrative Professional with over fifteen (15) years of experience. Throughout my career, I have demonstrated the ability to work successfully in dynamic environments - designing, leading and executing strategies which resulted in impressive value creation. I have worked in both the public and private sectors. I am intrinsically innovative and creative, a keenly intuitive facilitator, and I possess excellent client relationship management skills. Over the years, I have served government and private sector organizations in the areas of: Training and Development, Change Management and Managing Strategy. My interventions have led to reduced turnover and demonstrably increased employee engagement.
I am the holder of a BA (Hons) in Human Resource Management from the University of Greenwich. I appreciate that building customer relationships is fundamental to the continued growth and strengthening our competitive edge, and I am prepared to lead the charge in ensuring your organization's ability to optimize it opportunities.